Terms and conditions
1. GENERAL TERMS AND CONDITIONS
The General Terms and Conditions of Travel Arrangements are an integral part of the booking contract, concluded between the company Goslo d.o.o., Arja vas 89, 3301 Petrovče or any other accredited agency and the passengers booking a particular travel arrangement. As soon as the interested passenger orders a certain travel arrangement in the Agency, online, by phone or e-mail, it is assumed that he/she has accepted the General Terms and Conditions. The booking made by the passenger is obligatory and therefore for the passenger may cancel his/her booking only in accordance with the general conditions for canceling the booking on behalf the passenger. The passenger is responsible for all costs and consequences that may arise from false information given at the time of booking.
2. BOOKING AND PAYMENT
The passenger can book a travel arrangement at the Goslo d.0.0. office, online, at any other accredited agency/hotel, by e-mail or phone. Upon booking, Goslo d.0.0. and the passenger agree on a travel contract which contains the information about the travel arrangement chosen by the passenger or in other cases the travel contract refers to the travel arrangement program which consist of all information about the chosen travel arrangement program. At the time of booking, the passenger must provide all the information requested by Goslo d.0.0. and his/her personal documents requested in the travel arrangements program and pay the amount of 30% of the total value of the travel arrangements or follow the instructions specified in the travel arrangements program. The passenger must pay the balance of the tour package price at the latest 30 days before the departure day or as indicated on the booking form/travel agreement. If the passenger does not pay the balance of the travel arrangement on time, it is assumed that he/she has canceled his/her booking and in this case the company Goslo d.o.o. on behalf of the passenger will follow the provisions of the General terms and Conditions for cancellation of travel arrangement.
Goslo d.0.0. accepts all major credit cards (Visa, Visa Electron, MasterCard and Maestro). Credit card statements require certain information and are only processed after a completed Goslo d.0.0. submission form has been submitted. There are no fees or service charges for processing credit or debit card payments. Full payment by credit or debit card is required for a reservation.
The passenger can pay to Goslo d.o.o. bank account by bank transfer.
3. PRICE OF TRAVEL ARRANGEMENT
The price of the travel arrangement is stated in each travel program and is valid from the day of publication of the respective program. The prices for all arrangements are given in EUR. The company Goslo d.o.o. reserves the right to change the prices (the Obligations Code changes are due to changes in currency exchange rates, changes in transport tariffs, changes in fuel prices…). In case of price changes, the company Goslo d.o.o. is obliged to inform the passenger at least 20 days before the departure day. If the agreed price of the travel arrangement increases by more than 10%, the passenger has right to cancel his/her booking without further costs, but this must to be done no later than 2 days after receipt of the notification of the price change. It is the tour operator’s right to state in the travel program that the passenger is obliged to pay all services provided to the passenger abroad directly to the person who provided these services as specified in the program. In this case the passenger is obliged to make all his/her claims abroad (where the payment was made).
4. CATEGORIES AND SERVICES
Unless otherwise stated in the travel program, the price of the travel arrangement includes all costs for transport, accommodation and meals, as well as the travel organization and travel guide. Special services are those costs that are not included in the price of the travel arrangement (single room or rooms other than those that are offered in the basic travel arrangement, special meals, additional excursions, …) or are listed in the travel arrangement itself as services for an additional charge (visa, airport tax, tourist tax,…). These services must be paid separately by the passenger. At the time of booking, the passenger can express his/her wishes regarding special services; if these are possible, the passenger must make an additional payment. During the trip, the special services (in the appropriate foreign currency) must be paid to the guide or the representative of Goslo d.o.o., wherever these services take place. The categorization of the accommodation (number of stars) listed in the travel arrangement programs is given by the holiday destination or is indicated by the national categorization of each country. The company Goslo d.o.o. has the right to inform the passenger of the name of the accommodation upon arrival at the destination.
When booking tours, day trips or any other travel package/ Event through Goslo d.o.o. or any other licensed provider of Goslo d.0.0. products, your personal contact information will need to be given in order that we are able to contact you before or during the trip/tour that you booked and for the purposes of billing. All information given must be correct and true. Providing of false information that are essential to for the trip and calculation of the final price that you are paying is a felony and will be reported to the authorities. If that is the case Goslo d.o.o. has the right to withdraw from the contract and no re-funds will be made.
When booking tours, day trips or any other travel package/ Event through Goslo d.o.o. or any other licensed provider of Goslo products you will need to choose your age group, based upon which the price will be given to you. All information’s given needs to be correct and true. The age/pricing categories goes as listed below:
Infant (0-2): The category applies for all people aged between 0,1 and 2 years of age. If you are traveling with an infant please note that you need mark that when making a booking for your trip/tour. As this is essential information for all trips and tours where any type of transportation is included. If you have not chosen an infant category when booking a trip for your child that is less than 2-year-old, but still show up on the departure with an infant, we Goslo d.0.0. have the right to cancel the contract on the spot with the parent and the child. As the Slovenian law (or the law of the country where the trip/tour is being made) demands the infant seats for all infants and children. Infants are not permitted to seat on the laps of parents as they need the special seats. This is also the reason why we are charging the travel of an infant in the first place as he/she needs to have its own seat in the bus/car/van or any other transporting vehicle. If an overnight is included in the program that you are booking please note that infants will not be provided an extra bed and they are required to sleep in the same bed as parents. Special arrangements can be made for infant bed (cribs – nursery beds) if requested when the booking is being made and for a surcharge.
Children (2-12): The category applies for all people aged between 2 and 12 years of age. The same regulations as for infants apply for the children that are measuring less than 150cm in height (Please see section above). As children are entitled to some discounts for entry fees and hotel accommodation, we are more than happy to offer a discounted price for our trips and tours from children. Children will be accommodated in the same room as parents, or a connected room. They will sleep in their own beds or a pull-out bed (depends on the hotel/accommodation). If the program includes any culinary experience that includes alcohol beverages, then kids will be provided a soft drink as they are not allowed to drink alcohol beverages until they reach 18 year of age, by the Slovenian law.
Youth (12-18): The category applies for all people aged between 12 and 18 years of age. Youth children will be accommodated in their own room, or a connected room next to their parents. If the program includes any culinary experience that includes alcohol beverages, then a minor will be provided a soft drink as they are not allowed to drink alcohol beverages until they reach 18 year of age, by the Slovenian law.
Adult (18-80): The category applies for all people aged between 18 and 80 years of age.
Senior (80-100): The category applies for all people aged between 80 and 100 years of age.
5. AMENDMENT AND CANCELLATION OF BOOKING ON BEHALF OF PASSENGER
For each change after the booking has been made (when filling out the booking form), if the change is possible at all, Goslo will charge the passenger the amount of 15 EUR. The passenger has the right to cancel the booking. The cancellation of the booking must be made in writing. In this case Goslo d.o.o. reserves the right to claim from the Passenger the costs incurred by the Agency due to the cancellation of the reservation. The amount of the costs depends on the date of receipt of the written cancellation of the booking. Unless otherwise stated in the travel contract, the following cancellation conditions apply:
Return policy for Goslo d.0.0. tours and holiday packages:
In case of cancellation 59-31 days before departure, the cancellation fee is 10% of the total price.
In case of cancellation 30-15 days before departure, the cancellation fee is 40% of the total price.
In case of cancellation 14-8 days before departure, the cancellation fee is 60% of the total price.
In case of cancellation 7-1 days before departure, the cancellation fee is 90% of the total price.
In case of cancellation on the day of departure the cancellation fee is 100% of the total price.
No refunds will be given for no-shows.
Return policy for individual travelers on scheduled day trips:
Any cancellation up to 48 hours before the trip is free of charge.
For any cancellations received later or no-shows, a cancellation fee will be charged in the amount of the travel price.
6. CANCELLATION OF TRAVEL OR CHARGE OF TRAVEL PROGRAM
According to the valid legislation, Goslo d.o.o. has the right to cancel group programs at least 7 (seven) days before the planned departure date if not enough bookings have been made for the tour. Goslo d.0.0. day trips can be canceled at the latest the day before the planned trip. The minimum number of passengers is determined individually for each program. If the number of passengers does not reach the minimum number necessary for the execution of the travel arrangement, the Organizer does not take responsibility for the compensation to the passengers who booked the trip/tour, but each passenger will be refunded the full amount of the payment previously made by him/her. The company Goslo d.o.o. has the right to partially or completely withdraw from the travel contract if during the duration of the trip/tour or during the implementation of the program unexpected circumstances occur which could not be foreseen, eliminated or avoided, but which constitute a legitimate reason for the company Goslo d.o.o., for which the travel agency would not have concluded the travel contract if these circumstances had existed at the time of the conclusion of the contract. The Company Goslo d.o.o. has the right to change the date or time of departure due to the change in the date or time of departure of the means of transport booked for the trip/tour or in case of force majeure, as well as the right to change the direction of the trip/tour due to changes in the conditions of trip/tour (new timetable, unstable conditions in the country of travel, natural disaster or any other unexpected cause beyond our control) without any compensation for the damage and in accordance with the valid regulation of passenger transport. As Goslo d.o.o. cannot be held responsible for the program changes due to force majeure that may occur during the implementation of the program, in this case the agency has the possibility to offer the passengers its services in another form that the existing conditions allow. The Company Goslo d.o.o. has the right to withdraw from the travel contract, in whole or in part, for the duration of the trip/tour if the passenger does not follow the rules of conduct that apply to certain types of transportation or in certain accommodation, and if the passenger’s conduct endangers the well-being and health of other passengers and prevents the Agency representative from implementing the travel program.
7. TRAVEL DOCUMENTS
Passengers who book a trip/tour abroad must have a valid passport or other suitable document that allows entry abroad. If certain countries require a special document (visa) to enter the country, the passenger must obtain these documents before the journey or by the date specified in the program. Passengers who are not resident in the EU must obtain all the necessary documents required by the countries of destination and the countries they will pass through during their journey. The underage passengers need to acquire all the necessary documentation for the border crossing of the underage passengers. Should a passenger fail to comply with the given obligations or should it happen that he/she is not able to travel due to the passenger’s unregulated documents or has canceled the trip/tour for the same reasons during its duration, the Company Goslo d.o.o. will follow conditions stated in the return conditions. If Goslo d.o.o. mediates in obtaining a visa for the Passenger, the Agency cannot guarantee that its mediation will be successful. The mediation in the process of obtaining the visa is not included in the price of the trip/tour and must be paid separately. If the passenger loses the documents during the journey, if the documents are stolen and are necessary for the continuation of the journey or for the return to the home country, the passenger must obtain new documents at his/her own expense. If the passenger has to interrupt the trip/tour due to loss of his/her documents or due to theft, he/she has no right to a proportional refund of the paid travel price.
8. CUSTOMS AND CURRENCY CONTROL REGULATION
Passengers must comply with the customs and currency control regulations of the Republic of Slovenia and other countries to which they travel. Should the passenger be unable to continue the journey due to non-compliance with these regulations, the passenger alone shall bear the consequences and costs arising from such a situation.
9. HEALTH REGULATION
According to the regulation of the World Health Organization the passenger is necessary to be vaccinated before travelling to certain countries and to obtain appropriate documents confirming the vaccination. Vaccination is also compulsory in cases where such a health prescription has been accepted after booking. Refusal of vaccination is not an excusable reason for the canceling the booking, unless there are contradictions for the passenger’s health. In this case the passenger must present a medical certificate. The Company Goslo d.o.o. is not responsible for any complications or cancellation of the trip/tour on behalf of the passenger which could arise from the disregard of the health regulations of the country to which the passenger is travelling.
The company Goslo d.o.o. is not responsible and does not bare any costs if the person traveling is sick or has a high temperature and is denied and entrance to the country that he is traveling to. In case that quarantine is ordered to a passenger, or other passengers who were in contact with the sick person, GoSlo d.o.o will not be responsible and does not held the responsibility for any costs that might occur. In case that passenger cannot continue the trip, 100% cancelation costs will apply.
10. SPECIAL NEEDS TRAVELERS
Any disability requiring special attention must be reported at the time of booking. We will make every effort to accommodate the special needs of disabled participants; however we are not responsible for the refusal of services by transport companies, hotels, restaurants, coaches, minibuses, vans and cars equipped with wheelchair ramps. We cannot offer a tour participant individual assistance for walking, eating, getting in and out of transportation vehicles or other personal needs. Travelers who need assistance must be accompanied by a qualified and physically fit escort.
Luggage is transported free of charge up to a certain weight limit set by the company that is provides transport. Goslo d.o.o. accepts no responsibility for lost or damaged luggage. The passenger must report the lost or damaged luggage to the company that provided the transport or to the accommodation, where the passenger is staying. When travelling by plane the airline is responsible for luggage according to the regulations applicable to international passenger traffic. If the luggage is lost, the passenger must fill in the form PIR of airline with which is he/she has travelled. After filling in the form, the passenger PIR must hand one copy of the form to the airline representative and keep the other copy for himself/herself. Upon receipt of this form, the airline will reimburse the passenger for the compensation of the lost or damaged luggage, in accordance with the rules applicable to international air passenger transport. The Company Goslo d.o.o. is not responsible for the theft or damage of the luggage or other personal belongings, valuables and documents of the passenger in the accommodation where the passenger is staying (hotels, hotel rooms, apartments, etc.).
Every passenger – holder of the travel contract, has the right to complain about unsuitable services. According to the regulation of the Consumer Protection Act, the passenger has to inform as soon as possible all irregularities and deviations from the agreed and paid travel arrangements to the person responsible for the services (whoever performs them) or to the local representative at the destination as soon as possible. If the the passenger fails to do so, he/she cannot submit a written complaint after his/her return if the defects have not been fully remedied. The form for reporting the deficiencies must be obtained from the Agency's representative at the destination. The passenger must submit a written complaint no later than 60 (sixty) days after completion of the journey. If the passenger misses the statuary deadline for filling a complaint in the company Goslo d.o.o. will not consider his complaint. Without a written complaint Goslo d.o.o. will not consider any claims for reduction of the travel price or other types of refunds and other claims. The organizer does not consider any group complaint, which would be signed by several passengers – holders of the travel contract, resulting from a complaint claim. The passenger must attach to the written claim for a discount, refund or other claim a corresponding confirmation from the hotel manager, transport service provider or other authorized person confirming the passenger’s claims on the basis of which the passenger requests the refund (e.g. confirmation of payment). If Goslo d.o.o. is responsible for the non-execution of the program or individual services, the passenger is entitled to a refund in the amount of the actual value of the non-executed services or according to the applicable regulations of the Consumer Protection Act, except in cases where Goslo d.o.o. has the right to cancel the travel arrangement or change of travel program.
The prices of the travel arrangements include, unless otherwise stated in the programme, a basic accident insurance, but no health insurance, i.e. the passengers are responsible for their own insurance. When travelling abroad, it is recommended to take out a health insurance with global coverage.
14. FINAL PREMISES
All prices of the programs of Goslo d.o.o. includes VAT. By booking, each passenger gives the company Goslo d.o.o. his permission to use the photos and videos taken during the trip/tour (the photos and videos may include any passenger) for advertising and commercial purposes. The Company Goslo d.o.o. is not responsible for the behaviour of passengers or for any damage they would cause during the trip/tour. In case of any disputes between the Company Goslo d.o.o. and the passenger, the Court in Celje has jurisdiction. Goslo d.o.o. is not responsible for eventual errors in the promotional material (catalogues, leaflets and websites). These general terms and conditions replace all the previously issued general terms and conditions.